Shipping policy

Shipping Policy

Thank you for shopping at Sun Energy Depot. Every order ships directly from the manufacturer's U.S. warehouse. This policy explains where we ship, what it costs, and what to expect on delivery.

Shipping costs

Rich Solar and SunGoldPower products ship free to eligible addresses, with no minimum order amount. That includes freight items like solar panels, lithium batteries, and complete kits.

Lensun products (hood, tonneau, flexible, and foldable solar panels) ship at a rate based on the total weight of the Lensun items in your order. Heavier orders cost more. Your exact shipping cost is calculated and shown at checkout once you enter your shipping address, before you pay. These rates apply to the lower 48 states and Washington, D.C.

If your cart has products from more than one brand, the Lensun rate applies to the Lensun items only. Your total, including shipping, is always shown at checkout before you pay.

Where we ship

  • We ship to the contiguous United States: the lower 48 states and Washington, D.C.
  • We do not currently ship to Alaska, Hawaii, Puerto Rico, U.S. territories, or APO/FPO/DPO military addresses.
  • We do not ship internationally.
  • Freight items (panels, batteries, kits, and other large items) cannot be delivered to P.O. boxes.

Processing time

Orders are processed within 1–3 business days (Monday–Friday, excluding holidays) after payment is confirmed. Orders placed on weekends or holidays begin processing the next business day.

You will receive an order confirmation by email right away, then a shipping confirmation with tracking once your order leaves the warehouse.

Delivery times

  • Parcel items (controllers, cables, small accessories): typically 3–7 business days after shipping.
  • Freight items (panels, batteries, inverters, kits): typically 5–14 business days after shipping.

Delivery times are estimates, not guarantees. Carrier delays, weather, and high-demand periods can affect transit times.

Orders from more than one warehouse

We carry more than one brand, and each ships from its own warehouse. If your order includes products from different manufacturers, you will receive separate shipments with separate tracking numbers. This is normal.

Freight deliveries

Large or heavy items ship by freight carrier. For freight deliveries:

  • The carrier will contact you to schedule a delivery appointment.
  • Someone must be present to receive and sign for the shipment.
  • Standard freight delivery is curbside. Moving the items onto or into your property is your responsibility.
  • If you need liftgate service, inside delivery, or have limited access (long driveway, gated community, rural road), contact us before ordering so we can confirm what the carrier can do. Additional fees may apply.
  • Inspect every package before signing. Note any visible damage or missing pieces on the driver's delivery receipt before the driver leaves.

Damaged, missing, or lost shipments

Carriers set strict deadlines for damage claims, so please act quickly:

  1. Damage or shortage: note it on the delivery receipt, photograph the packaging and each damaged item, and contact us within 3 business days of delivery. This applies to both visible and concealed damage.
  2. Lost shipments: contact us if tracking shows no movement for 10 or more business days.
  3. Marked delivered but not received: check with neighbors and household members and look around your property, then contact us. We will help you file a claim with the carrier.

Email support@sunenergydepot.com with your order number, photos, and a description. We work with the carrier and manufacturer to resolve the issue with a replacement or refund.

Claims reported after these windows may be denied by the carrier and may not be eligible for resolution.

Address accuracy and changes

  • Please double-check your shipping address at checkout.
  • If you need to change your address, contact us right away. Once an order has shipped, rerouting fees charged by the carrier are the customer's responsibility.
  • If a shipment is returned because of an incorrect address, a refused delivery, or a failed delivery attempt, the customer is responsible for the return and redelivery costs and any carrier storage fees.

Sales tax

Sales tax is calculated at checkout based on your shipping address and applicable state and local tax laws.

Questions

Contact us any time through our contact page or at support@sunenergydepot.com before you order if you have questions about delivery to your location.